Avid Knowledge Base Mac Guide - Mac OS X 10.13 High Sierra Optimizations and Troubleshooting Last Updated: December 18, 2017 Products Affected: ProToolsFirst, ProTools, ProToolsHD Pro Tools can be affected by system settings and other software and hardware installed on your computer. For best possible performance, it is recommended that you do the following: Optimizations. Required Optimizations. Optional Optimizations. Default I/O Setup. Create New Session With Stereo Mix.
UNIX-based operating systems, like Mac OS X, are configured to run certain maintenance scripts automatically at certain times of the day. These scripts include daily, weekly, and monthly tasks, which include things like removing old log files, clearing out scratch and junk files, checking hard drives, and so on.
(For laptops only). (For laptops only) Troubleshooting.
Opening System Preferences To access System Preferences in macOS, do the following:. Click on the Apple menu in the upper left corner of your screen. Choose System Preferences. Optimize Energy Saver This optimization will free up system resources as well as prevent the computer from going to sleep or standby mode which can cause audio dropouts with Pro Tools software and hardware. Open System Preferences. Click 'Energy Saver'.
Do one of the following (available option depends on your computer model). If present, set the 'Computer sleep' slider to 'Never'. Otherwise, check the box that says 'Prevent computer from sleeping automatically when the display is off.'
. Un-check the box for 'Put hard disks to sleep when possible'. Un-check the box for ‘Enable Power Nap'. Disable App Nap App Nap can negatively affect EuControl by causing response time delays when changing parameters on a control surface. This is because the OS appears to see this app as 'idle' since it is hidden from view.
If you are using a EuCon surface such as an Aritst Mix or S6, disabling App Nap is recommended:. Go to your Applications folder. Go to the Euphonix folder. Right-click or control+click the EuControl application and choose Get Info. In the EuControl Info window, under General, you will see an option to prevent App Nap.
Note that App Nap is permanantly disabled on Pro Tools version 12.8 and higher, so you won't see the option to prevent App Nap. Not Hearing Input or Output If you are unable to get input into or hear output from Pro Tools the following troubleshoots may fix the problem. Select the correct playback engine:. Click the Setup menu. Click Playback Engine. Make sure your audio interface is selected as the Playback Engine. Default I/O Setup:.
Open a Pro Tools session. Click on the Setup menu. Click on 'I/O'. By default, you'll be on the Output tab. Click on the Default button towards the bottom left corner. Click on the Input tab and then the Default button again.
Click OK to save these changes. The input and output paths for your audio interface should now be set to the default settings. Double-check your input and output settings in the Mix window of Pro Tools to make sure that they're now set correctly and test your input/output again. Create New Session With Stereo Mix:. Launch Pro Tools. From the Quick Start menu, choose 'Create Blank Session'.
Click on the ' button next to 'Session Parameters'. Under 'I/O Settings' choose the 'Stereo Mix' option. The session will now be created with the default input/output settings for your audio interface. Do a test recording or import some audio and see if your issue persists. If you want, you can rename the I/O paths to how you had them set before as long as everything is working OK.
In the I/O Setup, just double-click the name of the path that you want to rename, type in the new path name, and then hit Enter. Enable Spotlight Indexing Pro Tools 12 and higher relies on Spotlight indexing for Workspace database search operations. It is therefore suggested that Spotlight be allowed access to all mounted drives. This will be the default on El Capitan, but to be sure nothing is hidden from Spotlight please follow these steps:. Open System Preferences.
Click 'Spotlight'. Click on the Privacy tab. Be sure no drives appear in this list.
It should be empty. If any drives do appear, highlight each one and click the minus (-) button below the list to remove them. When Spotlight is enabled, long record passes (over 50 minutes) may stop recording after 50+ minutes. Consider disabling Spotlight for long recording sessions and then re-enable it when you are done recording. Disable Sudden Motion Sensor (For laptops only, and not available on all models) If you're recording in a loud environment, this optimization will prevent the Sudden Motion Sensor from kicking in and throwing a -9073 error in Pro Tools.
Double-click on the Macintosh HD icon on your desktop. (This would be your system drive if you have renamed it to something else.). Go to the Applications folder. Go to the Utilities folder. Double-click on Terminal. Type sudo pmset -a sms 0 and press Return. (Typing in '0' disables it.).
Enter your administrator when prompted. Type sudo pmset -g to verify that this has been applied.
To re-enable Sudden Motion Sensor:. Go back to Terminal following the above steps. Type sudo pmset -a sms 1 and press Return.
(Typing in '1' re-enables it.). Enter your administrator when prompted. Type sudo pmset -g to verify that this has been applied. Deleting Pro Tools Preference, Workspace, and WaveCache files These are important steps in order to resolve various issues, such as assertion errors, graphic or display problems, and other intermittent issues not specifically hardware or compatibility related. Be sure to quit Pro Tools before deleting these files, and restart your computer afterwards. The files will be recreated next time Pro Tools is launched.
Pro Tools Preferences This procedure will reset Pro Tools preferences to a default state. Try this to correct odd or erratic behavior in the application:.
Go to folder /Library/Preferences/Avid/Pro Tools. From the Finder, click on the Go menu in the menu bar. Select Go to Folder. Type in the following: /Library/Preferences/Avid/Pro Tools and click Go.
Delete all files in this folder, including:. AvidListFile.txt. DSIPrefs.
InstalledAAXPlugins. Last Used.pio. Pro Tools Prefs. updater.properties Pro Tools Workspace database files Try deleting these if you experience file-based issues, such as problems searching for audio files in the Workspace. Go to folder /Users/Shared/Pro Tools. From the Finder, click on the Go menu in the menu bar.
Select Go to Folder. Type in the following: /Users/Shared/Pro Tools and click Go. Delete the Pro Tools folder, which contains the following two files:. Workspace.wksp. WaveCache.wfm Note: Deleting the workspace file will also delete any user-created catalogs.
Uninstall and Reinstall Pro Tools Uninstalling and reinstalling Pro Tools may help resolve issues with corrupt or faulty installations. To uninstall Pro Tools 12 or later, follow the instructions in: Note: Avid does not support using Pro Tools 12.8.2 or earlier with Mac OS X 10.13. Additionally, the uninstaller for Pro Tools 10.3.10 and earlier will not work on Mac OS X 10.13 (High Sierra). If you have installed Pro Tools 10.3.x, you may follow the link above for instructions on how to manually uninstall the software. New User Account This troubleshoot can help with issues launching Pro Tools. Issues inside and outside of Pro Tools can be caused by conflicting preferences from other applications. A new user account will contain no user application preferences at first, providing somewhat of a fresh start.
Open System Preferences. Click 'Users & Groups'.
Click the Lock to authenticate and enter your password. Click the '+' under the list of users. Set the 'New Account' type to 'Administrator'. Give this new user any name and password that you want. Click 'Create Account'. Then login to this new account and run Pro Tools. Go to the Apple menu and choose 'Log Out (Username)'.
Wait for the login screen and then login in as the new user. Launch Pro Tools. Remove Login Items Login Items are applications that will automatically start when logging into a user account.
Remove unnecessary login items to reduce sources of potential conflicts with Pro Tools. Open System Preferences. Click 'Users & Groups'. Select the account you're logged into on the left hand side. Click Login Items.
Go through the list and select each item, one at a time, and click the '-' below the list to remove the item (as long as you do not absolutely need it to start at login). Remove Startup Items Startup Items are similar to Login Items, but will start when first booting the computer, regardless of the user account being utilized. To remove unnecessary Startup Items. Open your Macintosh HD. Go to the Library folder. Go to the StartupItems folder. Delete any unnecessary item.
NOTE: Although the OS does not rely on anything in this folder to operate, please double-check the functionality of any unknown Startup Items before deleting them to ensure that you're not losing any essential functionality. Check Plug-In Compatibility Make sure that all Plug-Ins are compatible with the version of Pro Tools that is installed on your system. Check with 3rd party programmers for their most up-to-date versions. To find the version of an installed plug-in:. Go to folder /Library/Application Support/Avid/Audio/Plug-Ins. From the Finder, click on the Go menu in the menu bar.
Select Go to Folder. Type in the following: /Library/Application Support/Avid/Audio/Plug-Ins and click Go. Click once on the plug-in you want to check the version of. Go to the File menu and choose Get Info. In the General section, check the version number. Note: Only 64-bit AAX plug-ins will work in Pro Tools 12 or later.
Check with the plug-in manufacturer to see if they have 64-bit AAX version available.
If you have encountered any problems, then this guide should help you, as we have the most common issues, as well as their fixes, so you can have your Mac up and running again as quickly as possible. It's worth noting that Apple has now released macOS High Sierra 10.13.1, which includes a number of bug fixes that should address some of the problems we've listed below. If you are encountering any problems with macOS High Sierra, we suggest you install 10.13.1 straight away. Read on for a full walkthrough of the process. However, there have also been reports about, which allows people to log into Macs running the software as an administrator without having to enter in a password. Because of the potential severity of this flaw, you should make sure you check out our guide on, which walks you through a fix for the problem.
If you’ve encountered a macOS High Sierra problem that we haven’t covered, and we’ll do what we can to find a solution. From macOS High Sierra installation problems, to security risks and issues with making apps work, read on to find out how to fix the most common macOS High Sierra problems. How to download macOS High Sierra 10.13.1 As we mentioned earlier, Apple has now released macOS High Sierra 10.13.1, an updated version of High Sierra that includes a number of bug fixes and security updates that should fix a number of problems. To update High Sierra to 10.13.1, click on the Apple menu and select 'App Store'.
From the App Store, click on the 'Updates' tab, and you should see 'macOS 10.13.1 Update 10.13.1' listed. Make sure you've saved your files, and backed up any irreplaceable files, then click on 'Update'. You can also download the macOS High Sierra 10.13.1 update from. MacOS High Sierra won’t download A common macOS High Sierra problem at the moment is that macOS 10.13 begins to download, but then it pauses along with an error message that says “macOS High Sierra download has failed”. Another common macOS High Sierra download problem shows the error message: “Installation of macOS could not continue. Installation requires downloading important content.
That content can’t be downloaded at this time. Try again later.” There are a few reasons why you may get this problem. It may be because a lot of people are trying to download macOS High Sierra at the same time. If this is the issue, try again later to see if the download now works. It may also be worth switching from a Wi-Fi connection to an Ethernet cable, to ensure your internet connection is as reliable as possible. If you’re still having problems downloading macOS High Sierra, try to find the partially-downloaded macOS 10.13 files and a file named ‘Install macOS 10.13’ on your hard drive. Delete them, then reboot your Mac and try to download macOS High Sierra again.
If you still have a problem downloading macOS High Sierra, open up the App Store, click ‘View My Account’ and see if there is anything in the ‘Unfinished Downloads’ section. You may be able to restart the download from there. Finally, try logging out of the Store to see if that restarts the download. MacOS High Sierra install problems If you’re having problems installing macOS High Sierra, first make sure you check out our guide, which will take you through the steps you need to take to safely install the new operating system. If the macOS High Sierra download completes, but there’s no prompt for the installation to continue, then search in your Mac’s application folder for a file called 'Install macOS 10.13'.
Double-click the file to begin installation. You also need to make sure that there is enough hard drive space on your Mac, otherwise the macOS High Sierra install will fail. To fix the macOS High Sierra problem where the installation fails due to low disk space, restart your Mac and press CTL + R while it’s booting to enter the Recover menu. Select ‘Disk boot’ to boot normally, then remove any files you no longer need. If you’re struggling to free up disk space, look out for hidden Time Machine files that may be taking up large amounts of space. Once you have freed up enough space, retry the installation.
If macOS High Sierra encounters a problem at the end of installation, and then shows an error message, restart your Mac and press Command + Option + R on your keyboard while the Mac boots to start up the recovery system over the Internet. You can also try Shift + Option + Command + R. If your Mac continues to fail to boot, follow Apple’s instructions on. It may be worth restarting your Mac in Safe Mode, then trying to install macOS 10.13 High Sierra from there to fix the problem. MacOS High Sierra won't install, shows 'osinstall.mpkg appears to be missing' error message Quite a few people have contacted us saying that their macOS High Sierra installation fails with an error message that states 'the path /system/installation/packages/osinstall.mpkg appears to be missing'.
To fix this, you will need to from a USB drive. First, download the installer by opening up the App Store and go to the 'Featured' section. High Sierra should appear towards the top of this section. If you can't find it, use the search box, or click the link above. Once macOS High Sierra is downloaded, press Command + Q on your keyboard to quit the installation process.
This will keep the macOS High Sierra installer app installed on you Mac in the Applications folder. Next, you'll need a USB drive over 8GB in size. If you don't have one, check out our list of the. Make sure any files or data on the USB drive are backed up onto another device, as the installation process will format the drive.
You'll now need the free app. Download and install the app, then connect your USB drive to your Mac and run the app. In the main menu there will be a drop down list box titled 'Select the volume to become the installer'. Select your USB drive. Underneath that, you'll see a box that says 'Select the OS X installer'. MacOS High Sierra should already be selected, but if not, click on the box, then select the installer you just downloaded. Finally, click 'Create installer' and follow the instructions.
When that's done, restart your Mac and hold down the Option key while it starts. This will open up the boot manager. Make sure you select your USB drive, then start the installation process.
MacOS High Sierra shows 'unable to unmount volume for repair' error message Some people are encountering a problem while installing macOS High Sierra where an error message saying 'unable to unmount volume for repair' appears. If you have encountered this problem, first make sure you have a recent Time Machine backup of your drive. Check out our before continuing, to make sure you have a backup. Also ensure that the Time Machine backup is saved to a separate hard drive (or ) from the drive you wish to unmount.
Now, restart your Mac and boot into internet recovery mode by holding down Option + Command + R on your keyboard as your Mac starts. Now, open the Terminal and type: diskutil list Make a note of the disk number of the drive you need to unmount. Next, type into the Terminal: diskutil unmountDisk force /dev/disk Where we've put enter the correct number for the disk you wish to unmount. Double check this is the correct disk if you're not completely sure, then press Enter.
The disk will now be unmounted. To continue to install macOS High Sierra, open the Diskutil app within recovery mode and reformat the unmounted drive to APFS. Please note that reformatting the disk will remove all data from the drive. This is why it is so important to make sure you have a Time Machine backup before you complete this step.
Next, complete the installation of macOS High Sierra, and restore your files using the Time Machine backup when prompted. Mac won’t start after installing macOS 10.13 High Sierra If you've installed macOS High Sierra, but your Mac won't start, then restart your Mac and hold down Command, Option, P and R, which will reset the NVRAM (non-volatile RAM). Hold the keys down until the computer restarts and you hear the startup chime for the second time. Release the keys after you hear the second startup chime. The PRAM will be reset as well. While in Safe Mode, run Disk Utility to see if that will fix any macOS High Sierra boot problems.
For other ways to fix a Mac that won't start, check out our guides. MacOS 10.13 High Sierra keeps logging you out Some people have been reporting a problem where macOS High Sierra keeps randomly logging them out of their Mac.
It’s annoying, but the good news is there’s a number of fixes for this High Sierra problem. First of all, go to Preferences Security & Privacy Advanced, and uncheck the box where it says ‘Log out after minutes of inactivity’. In the Security & Privacy window, click ‘General’ and uncheck the box ‘Require password after sleep or screen saver begins’. Remember the security implications of this, however.
If macOS High Sierra is logging you out while you’re using Chrome, try opening up the Chrome web browser and going to the settings. At the bottom of the screen click ‘Advanced’, then turn off hardware acceleration. A Guest User account appears after installing macOS 10.13 High Sierra Some people have noticed that a Guest Account has suddenly appeared in their login screen after installing macOS 10.13 High Sierra. This icon often has graphical artifacts that accompany the Guest User account.
This appears even if you have not enabled guest accounts. To solve this problem, open the Terminal and type in the following command: sudo fdesetup remove -user Guest Press 'Enter' on your keyboard, then enter in the password you use to log in to your Mac as an administrator. Now, restart your Mac and the icon will be gone. MacOS 10.13 High Sierra Wi-Fi and internet problems There have been issues reported of people experiencing problems connecting to the internet and Wi-Fi networks since upgrading to High Sierra. If you're encountering a Wi-Fi problem, first try turning your Wi-Fi adaptor off and on again. To do this, click on the Wi-Fi status icon in the Menu bar, then select 'Turn Wi-Fi Off'. Wait a few seconds, then select 'Turn Wi-Fi On'.
If that doesn't work, you may need to change the name of the Wi-Fi network, and the password. To do this, you'll need to log into your Wi-Fi router.
The method for doing this will vary depending on the make of router you have, so check the manual for your device before you begin. Also, making sure your SSID (the name of your Wi-Fi network) is not hidden can also help to fix this problem. One reader contacted us with this problem, and they fixed it by uninstalling a VPN app they were using. This may be worth trying as well.
Apps won't work in macOS 10.13 High Sierra Another common macOS High Sierra problem is that some apps no longer work once you've upgraded to the new operating system. This is especially common if you are using older programs. If you find that an app you used to use no long works in macOS 10.13 High Sierra, the first thing you should do is check to make sure have downloaded and installed any recent updates to the software. You should also check the website of the software. This may contain updates or advice for getting your hardware to run. If your software is very outdated, it may no longer be compatible with macOS High SIerra. If that's the case, you should consider buying a newer version, or finding an alternative.
What apps don't work with macOS 10.13 High Sierra? Here's a list of some of the apps that don't currently work on macOS High Sierra.
If you use them, consider upgrading to a newer version. Final Cut Pro X 10.3.4: Update to the latest version of.
Motion 5.3.2: Update to the latest version of. Compressor 4.3.2: Update to the latest version of. Logic Pro X 10.3.1: Update to the latest version of.
MainStage 3.3: Update to the latest version of. Adobe Photoshop CS4: Adobe has said it is not making sure this app is working in High Sierra, so best to make sure. Mac runs slowly after macOS High Sierra upgrade If your Mac is running noticeably slower after upgrading, there are a number of things you can try to speed up macOS High Sierra and fix any problems that are slowing it down. First of all, try restarting your Mac to see if that helps. If it doesn't, force-quit any apps that appear to be taking up a lot of RAM.
You can identify these by using Activity Monitor (in /Applications/Utilities) to establish what apps and processes are using up the most CPU or RAM. Its CPU tab lists active processes, with a real-time view of what's going on. To force-quit an item, click it in the Activity Monitor list, click the X at the left of the toolbar, then confirm you want to force-quit.
Also delete the cache. Open the Finder window, select 'Go' from the top menu and select 'Go to Folder'. In the text box that appears type /Library/Caches Remove the data from inside every folder. Now repeat the process with /Library/Caches (without the symbol).
Running the Repair Disk tool from within Disk Utility may also help, and for more solutions check out our guide. MacOS High Sierra battery problems Has the battery life of your MacBook become shorter since installing macOS High Sierra? This is a common complaint at the moment, so you can check to see what's causing the battery drain in macOS High Sierra by opening up the Finder, then going to Applications Utilities Activity Monitor Energy. From there you'll see a graph with how much energy the programs you are running are taking up. If it's a lot, you may want to check to see if there is an update to make the software run better in macOS High Sierra. You may also want to uninstall the program and use an alternative. Turning off location services, or stopping unnecessary animations and graphical effects in macOS High SIerra can also help prolong battery life.
For more advice, visit our guide, and watch our video below. Mac has missing disk space after upgrading to mac OS High Sierra A macOS High Sierra problem some people have reported encountering is that after the upgrade they have noticed their hard drives are showing a lot less free space than before. Some users have identified the '/.MobileBackups ' folder as being the culprit. This is a folder that is no longer used in High Sierra, but it can use up a lot of space. Thankfully, it can be removed without causing any issues. First, open up the Terminal and type in: sudo mv /.MobileBackups /Desktop/temp/ This will move the MobileBackups folder to your desktop. Now, drag and drop the folder into your Trash, then empty it.
You should now find you have a lot more disk space available. MacOS High Sierra password security problems We recently reported that there is a. The exploit was discovered by Patrick Wardle, chief security researcher at Synack, and also affects earlier versions of macOS, and it can be delivered by an unsigned app. Apple should be working on a fix to this rather serious problem, but for now you should be extra careful when installing apps, and make sure that you only download them from trusted sources such as the App Store. We will update this section when Apple releases an official fix. No Mail notifications in macOS High Sierra Some people are reporting a problem in macOS High Sierra where notification banners are no longer showing when they receive new emails. To fix this problem go to System Preferences Notifications and changing the alert style from 'Banner' to 'Alert' or 'None'.
Next, change it back to 'Banner' and banner notifications should now work again. If that doesn't help, restart into safe mode (hold down the Shift key on your keyboard when your Mac is starting up to enter safe mode), and try sending a test email to yourself and see if the notifications work.
If they do, restart into normal mode and try sending a test email again. MacOS High Sierra does not delete messages from server If you have tried to delete an email but received an error message that states: 'The IMAP command UID COPY (to Trash) failed for the mailbox INBOX with server error: UID COPY Command is not valid in this state', you may need to delete the email account from the Mail app, then add the email account manually. This seems to be an error that happens a lot with Yahoo Mail accounts in High Sierra. Hopefully Yahoo will come up with a permanent fix for this problem.